FAQ'S

Where can Rosewood Hotels & Resorts gift cards be used?
Gift cards can be used at any participating Rosewood managed hotel or resort to pay for charges including accommodations, dining, spa services and any incidental charges directly charged by the property. In some cases certain services or facilities may be available only to registered guests of the hotel or resort. Should there be any doubt, we recommend advising the staff member at the time of booking that a gift card will be applied.


Where can Rosewood Hotels & Resorts gift cards be delivered?
Gift cards can be delivered to recipients worldwide. However, please note that gift cards cannot be shipped to a PO Box.


Can I send gift cards in a single order to more than one address?
Yes. Once you have entered the shipping information and gift message for the first recipient, there will be an option to “Buy Another Card”. By clicking on this button, you may add cards and enter separate shipping addresses prior to entering your billing information.


When will my credit card be charged?
Your credit card will be charged when you click "Purchase" during the checkout process.


When do gift cards expire?
Rosewood Hotels & Resorts gift cards do not expire.


Can a gift card be redeemed for cash?
Rosewood Hotels & Resorts gift cards are not redeemable for cash, nor can any remaining balance be refunded in cash.


What if my purchase is less than the value of my card, do I need to use it all at one time?
The Rosewood Hotels & Resorts gift card can carry a balance so any unused balance is stored for future use.


Can gift cards be ordered by telephone?
At this time, gift cards can only be ordered online or by visiting any participating Rosewood Hotels & Resorts property.


How is an e-gift card different from a traditional gift card?
An e-gift card can be used in the same way as a traditional gift card. The only differences between a traditional gift card and an e-gift card are the delivery and presentation. A traditional Rosewood gift card is a plastic physical gift card, while an e-Gift Card is sent to the recipient via e-mail. The recipient can then print out a copy of the e-Gift Card for redemption at a Rosewood property, or show it to hotel staff on a personal handheld device.


How do I redeem an e-gift card?
To redeem an e-gift card, please provide the e-gift card number as a form of payment upon check-in or once services have been rendered. An e-gift card can be printed out for redemption or shown to hotel staff on a personal handheld device. When using an e-gift card for accommodations, we suggest advising the reservations associate at the time of booking that an e-gift card will be applied to the stay.


What if my card is lost or stolen?
Rosewood Hotels & Resorts is not responsible for lost, destroyed or stolen cards. If a plastic gift card has been registered for balance protection, please send an email to giftcard@rosewoodhotels.com and provide the email address that was used to register the gift card. The remaining balance on your gift card will be frozen and transferred to an e-gift card. The value stored on the replacement e-gift card will match the balance of your account at the time you reported your original card missing.
If you misplace an e-gift card, please contact our gift card support at 1-866-713-7528 and one of our dedicated gift card representatives can assist you. An e-gift card can be resent with the remaining balance via email to the purchaser or recipient. Please note that e-gift cards can only be re-sent to the recipient's email address that was used at time of purchase.


In what denominations are gift cards sold?
Rosewood gift cards and e-gift cards can be purchased on our website in any denomination ranging from USD 50 to USD 10,000.


How do I protect my gift card balance?
Traditional plastic gift cards can be registered for balance protection. You will be asked to enter your email address, create a password and enter the 20-digit number on your card. Lost or stolen plastic gift cards can only be replaced if they are registered. Register your gift card now.