Gift cards can be redeemed to pay for direct products and services, including room charges, at any participating properties managed by Rosewood Hotels & Resorts at the time of redemption. Gift cards must be presented at time of check in and/or prior to purchases or services rendered.

Gift cards cannot be refunded or redeemed for cash.

Charges that exceed the stored value of a card may be settled with cash or a major credit card accepted by the hotel/resort. If the card is redeemed for charges that are less than the value of the card, the balance will remain on the card.

When redeemed at hotels or resorts where the charges are not presented in US dollars, the current exchange rate published by Oanda will be used to calculate the card value in local currency.